Shipping policy
VANTAGE SHIPPING POLICY
Shipping within Australia
Vantage currently ships within Australia only. All orders are dispatched from the Sunshine Coast, Queensland.
Order processing
Please allow 2–3 days for your order to be processed and dispatched after payment is confirmed.
During launches, promotions and busy periods, processing may take longer. If your order experiences a significant dispatch delay, we will contact you using the details provided at checkout.
Shipping costs and delivery times
Standard shipping takes approximately 3–8 business days after dispatch. This is additional to the 2–3 day processing period.
Shipping costs are displayed at checkout before you complete your purchase.
Delivery times are estimates. Remote locations, public holidays and carrier disruptions may affect delivery timeframes.
Order tracking
Once your order has been dispatched, we will send a dispatch confirmation to your email address. Where tracking is available, your tracking details will be included.
Tracking updates may take time to appear after the carrier receives your parcel.
Delivery details and address changes
Please check your delivery address carefully before completing your order.
If you need to change your address, email vantagegk@gmail.com as soon as possible with your order number. We will try to assist, but changes may not be possible once your order has been dispatched.
If a parcel is returned because of an incorrect address or an uncollected delivery, we will contact you to arrange the next steps. Any applicable redelivery cost will be explained before you agree to it.
Delayed, missing or damaged deliveries
If your order has passed its estimated delivery timeframe, appears to be missing or arrives damaged, email vantagegk@gmail.com with your order number and a description of the issue. For damaged deliveries, include photos of the item and packaging where possible.
We will investigate with the carrier and work with you to resolve the issue, including arranging a replacement or refund where appropriate or required by law.
Your consumer rights
Nothing in this policy excludes, restricts or changes your rights or remedies under the Australian Consumer Law.
Contact us
For shipping enquiries, email vantagegk@gmail.com and include your order number, if available.